What are Go Links?
Go Links are a way to create short memorable links for important URLs at your company in the form of go/link. Go Links act like a mental bookmark: once you see it or hear it, you immediately know how to access it, both now and in the future.
For example, you could create go/401k for your company’s 401k portal, go/it-help for your IT help desk, or go/sprint-planning for your Jira project. Glean also supports Variable Go Links and appending Go Links that allows you to access hundreds of specific destinations using a single Go Link.
Go Links are supported via the Glean browser extension or via DNS redirection.
If you have the extension installed, you'll see a prompt to grant permissions at the top of Knowledge > Go Links. If you'd like to set up DNS-based Go Links redirection, Please contact our Sales or Customer Success team.
Creating a Go Link
There are four ways you can create a Go Link.
Create from the Knowledge Dashboard
To create a new Go Link, go to Knowledge > Go Links and click on the New Go Link button in the top right.
In the modal that appears, paste the URL you'd like this Go Link to redirect to, the name of the Go Link (what appears after go/____), and an optional description of what the link refers to so it's easier to maintain over time.
The name of a Go Link must be unique and is limited to letters, numbers, dashes, and underscores.
For convenience, when you navigate to a Go Link, we’ll ignore dashes and underscores. This helps people get to the right destination even if they don’t remember the exact Go Link name. For example, go/q4-goals, go/q4_goals, and go/q4goals will all take you to the same destination. Note that this means that if go/q4-goals already exists, you won’t be able to create go/q4goals, go/q4-goals_, etc.
Go Link is editable by everyone in the network by default. If needed, you can restrict edit access by checking “Restrict edit access only to me” while creating Go Links.’
Details on creating Variable Go Links here
After creating your Go Link, it will appear in the table on the page, and you'll be able to copy and share the link with others.
Create from a search result
You can also create a Go Link via the quick actions that appear on hover over a search result.
Create from the Glean sidebar or home page
On the home page of the Glean sidebar or New Tab Page (available via the browser extension) or on the Glean home page, you can create a new Go Link via the "New" button in the top right.
Create directly from any webpage using the sidebar
If you have the browser extension installed, the sidebar (Command+J for Mac and Alt+J for Windows) on a specific webpage will show if it already has a Go Link or not. If the page doesn't already have a Go Link, you can create one directly on the page using the sidebar.
Create from an unused Go Link URL
If you land on a broken or unused Go Link URL, you'll see an error page letting you know a link was not found. You'll have the option to create a Go Link on that page, view all Go Links, or search for what you're looking for in Glean.
Using Go Links
To use Go links, you must have the Glean browser extension installed or set up DNS-based redirection.
If using the extension, you must also allow the extension to redirect Go Links. If you have the extension installed, you'll see a prompt to grant permissions at the top of Knowledge > Go Links.
Simply type your Go Link in the browser URL bar (e.g. go/onboarding), and you'll get automatically redirected to the corresponding URL.
Sharing a Go Link
To share a Go Link, simply copy and paste it to share across channels like email and Slack. Because Go Links are easy to remember, you can also tell people verbally to go to go/onboarding.
In Slack, the Glean slackbot will automatically unfurl Go Links in any public channel.
If there is a Go Link(s) for a document, you'll also see it reflected next to the document title on Glean search results.
Managing Go Links
Anyone in the organization can view all Go Links under Knowledge > Go Links
Anyone in the organization can create a Go Link.
If the user selects “Restrict edit access to only me”, only the creator, Go Link moderators, and admins should be able to edit the Go Link
If the user does not select “Restrict edit access to only me”, every user should be able to edit the Go Link
Anyone in the organization can access a Go Link, while respecting document permissions in the native app.
Getting usage insights
If you have access to the Glean Insights, you can view number of visits and unique visits by department from the dashboard.