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Knowledge source setup
Knowledge source setup
Cindy Chang avatar
Written by Cindy Chang
Updated over 2 months ago

For a Glean App, you can specify data sources, containers, and documents as a knowledge source. Apps can have a mix of all these 3 categories to build a highly flexible knowledge base.

Containers are like folders: they contain other containers or documents. The table below provides a list of data sources, containers, and document types supported by Glean.

Data source

Container type

Document type

Answers

board

answer

Box

folder

All except folders

Clubhouse

epic

story

Coda

doc

page

Confluence

space
โ€‹
โ€‹Note: Pages within spaces are not containers

page, blogpost

Docebo

course

learningObject

Dropbox

folder

All objects

Egnyte

folder

All objects

Freshservice

solutions category

solution folder

Freshservice

solution folder

solutions article

Gdrive

folder, shared drive

All objects

Github

repo

commit, issue, pull

Github

dir

file, readme, dir

Highspot

Spot

Item

Jira

project

All objects

Monday

workspace

board

Onedrive

Folder

All objects

Sharepoint

Folder

All objects

Quip

folder

All objects

ServiceNow

Unindexed documents

Knowledge Article, Catalog Item, Incident, Demand, Epic

Simpplr

site

event, knowledge, news

Slack

channel

All objects except files and channel

Slack enterprise

channel

All objects except channel

Smartsheet

workspace

sheet, report, dashboard

Trello

workspace

board

Trello

board

card

Do Glean Apps support nested containers?

Nested containers are containers that include another container. Nested containers are currently supported for 4 data sources

  • Confluence

  • Google Drive

  • O365 Onedrive

  • O365 Sharepoint

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