Answers are bite-sized chunks of information you create in Glean to answer common questions your teammates - and future teammates - might have.

Let's take a look at how they work.

Anyone can create Answers in Glean - either in the web product or via the Glean Slackbot.

Click on the Answers page in the top navigation and then on the New answer button on that page.

Answers have an associated question and can include free-form text, links, and formatting via markdown. You can also add:

Each Answer card can be added to a board to group by departments or teams. Read more details on how to bulk manage Answers using the board.

Busy answering questions asked directly on Slack? We've made it easy for you to turn those messages on Slack directly into an Answer in Glean, so you can just answer a question once and point people to Glean in the future.

On any message, simply click on the ... button and click on the "Create an answer in Glean" message action.

You may not see the option available in the menu at first, so click on "More message shortcuts" and search for answer. In the future, you'll see this option directly in the menu.

In the "Create an answer" modal that appears, the answer section will be prefilled with the message from which you created the Answer. Edit that to your liking and add a question and optional tags - then you're good to go!

When others search for queries that match your question, they'll see your answer in their results.

If we're highly confident in an answer based on your query, we'll show that answer at the top of the results page:

Otherwise, you'll see Answers blended in with other results using our ranking magic!

You'll also see answers in results if you use the /glean command on Slack.

Check out: How to write effective answers