The Glean Assist Insights report provides insights into how much your organization is using Glean Assist.
A teammate is considered an active user of Glean Assist when they take one or more of the following information-seeking or feedback actions:
Expand the Summary or Suggested Next Steps by clicking “See more”
Click on the Summary tab
Click on Related Tickets or Similar Tickets subtabs
Click on the Experts tab
Opening a document from Suggested Next Steps
Upvoting or downvoting Summary or Suggested Next Steps
Generating a response in the composer (Draft a response with Glean)
Conducting a search
Opening a document from search or autocomplete
We calculate usage on a weekly and monthly basis:
Weekly active teammates are Glean Assist users who have completed one or more of the above actions over the most recent seven-day period.
Monthly active teammates are Glean Assist users who have completed one or more of the above actions over the past 28 days.
Note:
We will be adding more fine-grained metrics and insights to this dashboard in the future.