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Troubleshooting Gleanbot Health Alerts
Troubleshooting Gleanbot Health Alerts

This guide covers how to troubleshoot alerts sent for Gleanbot.

Vivek Choksi avatar
Written by Vivek Choksi
Updated over a week ago

When there are issues with Gleanbot's setup, Glean will send an alert. These alerts indicate issues which cause either some or all of bot functionality to break. These could be caused by a range of issues including missing or invalid tokens, missing scopes etc.

To fix the setup issues, follow these steps:

  • Open Glean's admin page > Setup > Apps, and navigate to the app you've been alerted about. Alternatively, you can directly navigate to the following URL by plugging in the datasource you've been alerted about: app.glean.com/admin/setup/apps/slack/<datasource>

    • If the alert refers to a Slack instance that you are no longer using, navigate to the Gleanbot tab and disable all the toggles in order to prevent receiving alerts in the future

  • Navigate to the Setup tab and redo the setup steps

  • Navigate to the Gleanbot tab, and toggle on the elements of Gleanbot behavior you'd like enabled. If a particular toggle is already enabled, switch it off and then on again.

  • If while toggling Gleanbot tabs, an error is shown referring to missing_scopes , follow the steps at [External] Gleanbot Missing Scope to fix the issue.

If you need further assistance, please contact Glean Technical Support.

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