Why aren’t Answer suggestions showing up?
1 - Set up issue: Double-check you've set up Glean Bot properly.
Are you testing Glean Bot in the Slack channels listed on Workspace Settings?
Within Slack, have you used the
/add Gleancommand to add Glean Bot to each of the Slack channels listed?Is the toggle turned on?
2 - Quality issue: Glean Bot doesn't trigger on non-question messages, questions that are too short (< 3 words) or too long, or questions asking for opinions. Contact us if you have a specific question or issue for our search quality team to look at.
Why aren’t emojis showing up when Glean Bot is triggered?
1 - Be sure to add Glean to each of the Slack channels you wish it to work in, by using the /add Glean command in Slack.
2 - If emojis still don't show up, ask your Slack admin to check if reactions:write is added as a Bot Token Scope under https://api.slack.com/apps → Glean -> OAuth & Permissions. If not, that scope needs to be added and the app republished.
How do I disable the suggestions for just one user?
Ask them to go to Your Settings in Glean and toggle off "Show suggestions for questions asked in Slack."