Glean in Slack is designed to proactively assist users by detecting and answering questions within the company's context. This article aims to help you understand what constitutes an answerable question for Glean in Slack and provides examples of both successful and unsuccessful scenarios.
Successful scenarios for Glean in Slack
To ensure you receive the best possible assistance from Glean in Slack, consider the following tips:
Be specific: Clearly state your question to help Glean in Slack understand and provide accurate answers.
Use complete sentences: Formulate your inquiries as complete sentences to improve detection accuracy.
Ask one question at a time: Break down complex questions into simpler, single-part questions for better responses.
Examples of answerable questions
“Is Deploy Orchestrator failing with a 500 error supposed to be transient?”
“How much of the relocation budget is allowed for home workspace setup?”
“Hello! A customer wants to know the minimum LTE bandwidth required for AB4 streaming on Respond. Could you help with that?”
“Where should I request access to <xyz> product?”
“Want to confirm. Our click tracking URLs are only valid for one call. In case they are called multiple times, we ignore and count only the first call. Is this correct?”
“Hello, Can I cancel my peer-review submissions? I found out I mis-read the order of options, so I need to cancel all my peer-reviews.”
“What is our PTO policy?”
“How do I request access to a loaner laptop?”
“What is the meal reimbursement budget for late dinner at the office?”
Common scenarios where Glean in Slack may not answer
While Glean in Slack is designed to be highly responsive in the above scenarios, messages that fall into any of the following categories are not classified as answerable questions and will not be addressed by Glean in Slack.
Absence of explicit question
The message must directly request information or assistance, using question words (e.g., "what," "how") or auxiliary verbs (e.g., "can," "does"). Statements, reflections, topic references, or fragmented sentences do not qualify.
Examples
"Not sure this is the right channel to ask about GPT, but here's the question."
"Discussion regarding topicality :thread:"
Questions lacking context
Question is not answerable by Glean in Slack when it lacks sufficient context or specificity, making it unclear what the inquiry is about.
Examples
"Is that flag good enough to prevent any irregularities in the system?"
"Are these the final design drafts?"
"@Sarah, can you please provide more details on the issue you raised yesterday?"
Questions seeking opinion
A question is classified as seeking an opinion when it asks for subjective judgment or personal views, rather than objective information.
Example
"Which is the best language, Go or Python?"
Questions requiring action
A question is identified as requiring action when it requests a person or team to perform a task or take a specific action, rather than seeking information or advice
Examples
"@sales-team, Can someone give a demo to a new prospect?"
"@jira-team, Can you provide access to Jira?"